Iris Santiago

Iris Santiago

As the Chief Operations Officer I oversee all corporate operations and function as second in command who reports to the Chief Executive Officer (CEO).

Education/Years of Work Experience

 I am a Licensed Occupational Therapist and Certified Professional Human Resources. Graduated in year 2000 for my Bachelor’s degree in Occupational Therapy in one of the university in the Philippines. Worked as a therapist for 7 years providing care to young and older clients. I worked as a HR Professional for 13+ years now which started as the HR Director in 2007 which I wore many different hats then. I performed, not only administrative duties as the HR Director but also provided care to clients in numerous occasions. I then became the Director of Quality Control in 2014 and during that time, my role includes, conducting audits and assessments and then after, formulate corrective plan to improve the processes. In 2016, I was promoted as the Agency Manager supervising the administrative departments of the company, which included departments such as Billing, HR, Payroll, Staffing and Scheduling. The year after, I was promoted as the Administrator of the Agency. In the late 2019 and to this day, I received the promotion to be the role of Chief Operations Officer (COO) and still performs the role to the best that I can.

Your Goals and Aspirations

It always brings a smile in my heart whenever I hear that a client we cared for is grateful for the impact we made in his or her life. It is not the compliment itself but the thought that we, as a company made a difference in somebody’s life which indeed become very rewarding. My role is more than a job. For me, it is a calling. I aspire to extend this program to those who are a care provider, may it be by profession or personal choice, to share them the knowledge to be able to provide care to a client or a loved one effectively and with a heart.

Your Most Impressive and Relevant Achievements

I have received many academic recognition during my education years but the time that I was happiest was when I passed my licensure test as an Occupational Therapist, for I know I can make a difference by improving my client’s condition. Every day is an achievement, for every day is a chance to care for our clients.  I am blessed to have many career advancements and to continue to fulfill many duties and successes but what I am truly grateful for are all the experiences that shaped who I am today, personally and professionally.

One Quirky Fact About You

I am a learner and a doer. I learn by doing and by doing, I better myself. I am keen with processes on how to attain my objective, so I am usually quiet for I am observing, thinking and strategizing.

Favorite Quote

“Do unto others what you want others to do unto you”. This is the golden rule and my main rule.

What Our Customers Are Saying

What Our Customers Are Saying

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