Lovely Ranoa-Chia is the Vice President Of Franchise Operations / Executive Director of Matthews Healthcare Education. Her responsibility is to ensure In Home Personal Services Development, LLC (IHPSD) and its franchisees are compliant with all applicable federal, state, and local laws while conducting and supervising a team that supports the system and its franchisees in all aspects of the brand’s operations. Oversee the overall franchise development and its development. Ensures all service provided is completed according to IHPSD standards and expectations.
As the Executive with Matthews Healthcare Education (MHCE). Lovely is responsible for Matthews’s business affairs’ overall operation while ensuring compliance with all necessary state authorities in markets that we operate. Supervise the development of all programs and specialty classes. Develop and research new programs. Formulate, review and implement policies and procedures, and strategies to expand into new markets while ensuring compliance with any state-specific, federal and local regulatory requirements. Responsible for overall supervision of classroom instructors and curriculums.
Lovely was a caregiver in the profession at the age of 16 while working in an assistive and independent living care facility. She then became a Certified Nursing Assistant in 2008 through a Scholarship Grant Program in the College of Lake County. While working full-time as a CNA and taking college prerequisite classes, Lovely was accepted into the Nursing Program at Ambria College of Nursing and graduated as a Licensed Practical Nurse in 2010. Since then, she proudly encompassed many caregiver skills while being in the nursing profession.
She is experienced in skilled nursing home facilities, hospice, palliative, home care agencies, wound care specialization, and dementia and memory care settings. She also performed in clinical, administrative positions, such as admissions, director roles, quality assurance, and compliance. Lovely was a proud asset in a home health agency setting in the office and the field when she found her niche as the Program Director of Matthews Healthcare Education in 2018. Since then, she furthered her credentials in the field of business operations as the VP of Franchise Operations with IHPSD. Lovely graduated Master of Business Administration Specialization in Healthcare Management System at Capella University on a partial scholarship granted by the university in 2021.
“I believe that we all take part in a caregiving world. Some have been caregivers. Some are currently caregivers. Some will be caregivers, and some will need a caregiver. Too often, we underestimate the power of the smallest act of caring, all of which have the potential to make a difference and turn a life around. In my position, I am given the opportunity to make a difference by creating a better understanding of what it takes to care for a loved one. The caregiving experience is a life-altering journey as individuals rise to challenges and reflect on the rewards. My goal is to identify, develop and share the work it will require, the skills needed, the amount of time and energy to be a caregiver. My professional aspiration is to give back to the community by positively impacting the caregiving profession.”
“I graduated nursing school with high honors, and I was also voted “Excellence in Leadership Award” by the students and faculty staff of Ambria College of Nursing in 2010. I was recognized for academic achievement awards, the Dean’s and President’s List within given semesters from 2018 to 2021 at Capella University. I am a nominated member of the National Society for Leadership and Success (NSLS). I am a proud Licensed Training Provider and volunteer with the American Red Cross. I am also an avid volunteer in various cancer charitable opportunities. I am a certified Virtual Dementia Tour Facilitator with Second Wind Dreams. And best of all, I am also a proud self-directed learner. I believe that knowledge workers succeed not based on what we know and rather on what we continue to learn. My self-taught successes include learning the virtual world and online community, such as social media, online and digital marketing, graphic design, print marketing documents, communication tools, presentation software, and database management.”
“I am a wife and proud parent responsible for caring for four beautiful boys. I am a real-life caregiver to my son who earned the badge of honor— CANCER SURVIVOR! I understand what it takes to be a caregiver for a loved one, and it takes all the help you can get. It is indeed a life-altering journey but can also be so rewarding.”
“Strong walls shake but never collapse.”
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